Privacy Policy

1. Introduction

FeatherSuite ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bookkeeping services and website (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Service:

• Personal Information: When you register for an account, we collect your name, email address, and other contact information. If you subscribe to our Pro Plan, we also collect billing information.
• Financial Information: We collect information related to your financial accounts, transactions, sources, and categories as entered by you or imported through authorized bank connections.
• Technical Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.
• Usage Information: We collect information about how you interact with our Service, including the actions you take and features you use.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing transactions and managing your account
• Sending you technical notices, updates, security alerts, and administrative messages
• Responding to your comments, questions, and customer service requests
• Monitoring and analyzing trends, usage, and activities in connection with our Service
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities
• Developing new products, services, features, and functionality

4. Bank Connections and Financial Data

For users of our Pro Plan, we use Plaid to connect to your financial institutions. When you connect your bank accounts:

• You provide your credentials directly to Plaid, not to FeatherSuite
• We receive read-only access to transaction data and account information
• We do not have the ability to move money or make transactions on your behalf
• Please review Plaid's Privacy Policy at https://plaid.com/legal/#privacy-policy to understand how they handle your information

5. Information Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Legal Reasons: We may disclose information in response to a subpoena, court order, or other legal request.
• With Your Consent: We may share information with third parties when you provide us with consent to do so.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the deal.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Accessing, updating, or deleting the information we have about you
• Opting out of marketing communications
• Setting browser cookies preferences

To exercise these rights, please contact us at [email protected].

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]