Privacy Policy

1. Introduction

FeatherSuite ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bookkeeping services and website (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

This Privacy Policy is incorporated into and subject to our Terms of Service. If you do not agree with our policies and practices, you should not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

When you register for an account, we collect:

• Contact information: Your name, email address, and phone number (if provided)
• Account credentials: Your username, password (stored in encrypted form), and security questions
• Demographic information: Such as your business name, business type, and location
• Payment information: If you subscribe to our Pro Plan, we collect billing information including credit card details or other payment information. Full payment details are processed by our secure payment processors and not stored directly on our servers

2.2 Financial Information

We collect information related to your financial accounts, transactions, sources, and categories that you manually enter into our system:

• Transaction details: Including date, amount, description, category, and source
• Chart of accounts: Including account names, types, and balances
• Customer and vendor information: Names, contact details, and transaction history
• Document images: Receipts, invoices, and other financial documents that you upload to the Service

2.3 Technical Data

We automatically collect certain information when you visit our website:

• Device information: IP address, browser type and version, operating system, device type
• Log data: Access times, pages viewed, features used, clickstream data, referring URLs
• Location data: General location information derived from your IP address
• Cookies and similar technologies: As described in our Cookie Policy section below

2.4 Usage Information

We collect information about how you interact with our Service:

• Feature usage: Which features you use and how often
• User preferences: Settings and configurations you select
• Support interactions: Communications with our customer support team
• Feedback and surveys: Responses to surveys or feedback forms

3. How We Collect Your Information

We collect information through the following methods:

• Direct Interactions: Information you provide when you create an account, fill out forms, upload documents, enter transactions, communicate with us, or provide feedback
• Automated Technologies: As you navigate through our website and use our Service, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns
• Third-Party Sources: We may receive information about you from third parties including business partners, analytics providers, and service providers

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 Providing and Improving the Service

• To create and maintain your account
• To deliver the features and functionality you request
• To process and complete transactions
• To provide customer support and respond to inquiries
• To monitor and analyze usage patterns and trends
• To develop new products, services, features, and functionality
• To fix bugs and troubleshoot product issues

4.2 Communications

• To send administrative messages about your account, service updates, security alerts, and support messages
• To communicate with you about products, services, and events offered by FeatherSuite
• To provide news and information we think will be of interest to you
• To solicit feedback and conduct research about our Service

4.3 Security and Protection

• To verify your identity and prevent fraud
• To detect, investigate, and prevent potentially illegal activities
• To enforce our Terms of Service and other agreements
• To protect the security and integrity of our Service

4.4 Legal Compliance

• To comply with applicable laws, regulations, legal processes, or government requests
• To establish, exercise, or defend our legal rights

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. Cookies are small data files stored on your device that allow us to recognize your browser and capture and remember certain information.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website and Service, such as session management, security, and load balancing
• Functional Cookies: Help us recognize you and remember your preferences, such as language settings and display configurations
• Performance/Analytics Cookies: Collect information about how you use our Service, which pages you visit, and any errors you might encounter
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance

5.2 Your Cookie Choices

You can control cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, if you disable cookies, you may not be able to use all the features of our Service.

We also offer a cookie consent banner when you first visit our website, which allows you to opt-out of non-essential cookies.

6. Information Sharing and Disclosure

We may share your information in the following situations:

6.1 With Service Providers

We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, including:

• Payment processors to process transactions
• Cloud hosting providers to store our data
• Analytics providers to help us understand how you use our Service
• Customer service providers to support our user communication
• Marketing services to help us deliver communications

These service providers are contractually obligated to use your personal information only to provide their service to us and are prohibited from using it for their own purposes.

6.2 For Legal Reasons

We may disclose your information:

• In response to a subpoena, court order, or other legal request
• To comply with applicable laws and regulations
• To protect the rights, property, or safety of FeatherSuite, our users, or others
• To detect, prevent, or address fraud, security, or technical issues

6.3 With Your Consent

We may share your information with third parties when you provide us with explicit consent to do so.

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the deal. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

6.5 Aggregated and De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular security training for our employees
• Continuous monitoring for suspicious activities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Service to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Update

You can access and update certain information about yourself through your account settings. You may also contact us directly at [email protected] to request access to, correction of, or deletion of personal information that you have provided to us.

9.2 Data Portability

You have the right to receive a copy of your personal information in a structured, machine-readable format. You can export your financial data from our Service at any time through the export features in your account settings.

9.3 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at [email protected].

Even if you opt out of marketing communications, we will still send you transactional messages about your account and the Service, such as confirmation emails, technical notices, security alerts, and support messages.

9.4 Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Our Service does not currently respond to "Do Not Track" signals.

9.5 Additional Rights for Specific Jurisdictions

Depending on your location, you may have additional rights:

• European Economic Area (EEA), United Kingdom, and similar jurisdictions: Rights to access, correct, update, or request deletion of your personal information; object to processing; restrict the processing of your personal information; and data portability
• California: Rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, disclose, and sell; the right to request deletion of your personal information; and the right to opt-out of the sale of your personal information (though we do not sell personal information)
• Nevada: Right to opt-out of the sale of your personal information (though we do not sell personal information)

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law (generally within 30 days, but may be extended for an additional 60 days when necessary).

We may need to verify your identity before responding to your request, which may include asking you to provide additional information.

10. International Data Transfers

FeatherSuite is based in the United States, and your information may be transferred to, stored, and processed in the United States and other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.

If you are located in the EEA, UK, or other regions with laws governing data collection and use that may differ from U.S. law, we ensure that transfers of your personal information are made with adequate safeguards in place, such as standard contractual clauses approved by the European Commission.

By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

If you believe that we might have any information from or about a child under 18, please contact us at [email protected].

12. Third-Party Services and Links

Our Service may contain links to other websites, products, or services that are not owned or controlled by FeatherSuite. We are not responsible for the privacy practices of these third parties. This Privacy Policy applies only to information collected by our Service.

We encourage you to read the privacy policies of any third-party websites or services that you visit or use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

For significant changes, we will provide additional notice, such as an email notification or a banner on our website. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of the Service after we post changes to the Privacy Policy means that you accept and agree to the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Your Control Over Your InformationWe are committed to ensuring you have meaningful control over your information. You can:
• Review and update your information in your account settings
• Export your data at any time
• Opt-out of marketing communications
• Delete your account by contacting [email protected]
• Request information about the data we have collected about you